Freshdesk - AI-Powered Customer Service for the Future
- Freddy AI Copilot: Supports agents by quickly finding answers, summarizing tasks, and extracting information.
- AI Chatbots: Create chatbots that answer questions, handle simple transactions, and qualify leads.
- Intelligent Routing: Automatically assigns tickets to the right agents based on skills.
- AI-Powered Knowledge Base: Suggests relevant articles and generates new content.
- Intent and Sentiment Analysis: Understands customer intent and sentiment for better support.
- Automation: Automates ticket categorization and sends reminders.